Protocol and Travel Management – Level 2

Course schedule

Classroom Training:
28 Oct - 1 Nov 2024London5 days£4,250

Please note: prices shown above are exclusive of VAT (20%).

Course Overview

Further your knowledge of protocol and travel with intermediate techniques in event planning, international protocol standards, and managing complex travel itineraries.

Who Should Attend

  • Travel directors, senior managers, operations managers and their deputies
  • Protocol directors, senior managers, operations managers and their deputies
  • PR directors, senior managers, managers and their deputies
  • Heads of travel and protocol departments
  • International relations directors and managers
  • All those who are involved in the welcoming of visitors to their country or sending their staff overseas
  • Those who have some experience of travel and protocol management but who would like to develop a more strategic approach and understand its importance in that context

Course Outcomes

  • Revise, refresh and develop advanced skills for efficient protocol and travel management
  • Organise national and international travel for staff and for visitors Strengthen relationships and develop powerful communication skills
  • Ensure that meetings at home and abroad achieve objectives
  • To reduce the impact of unexpected emergencies and crisis

Course Topics

Project Management in Protocol and Travel

  • Protocol and travel management in the promotion of the positive corporate image of the organisation and helping to achieve vision and mission
  • Monitoring the effectiveness of the function
  • Managing the range of external suppliers
  • Resources required to manage the function efficiently
  • Role and responsibilities of the function communicated internally

Building and Maintaining Strong Relationships

  • principles of durable relationships
  • Building strong relations with your internal clients; suppliers agents and contacts
  • Building relationships with Embassies and Missions
  • Cultural etiquette in business social entertaining dress giving and receiving presents
  • Promoting cross cultural understanding of history and traditions

Communication Skills Required

  • Qualities required: questioning and active listening
  • Dealing with difficult people
  • Negotiating win-win deals with suppliers agents and contacts while maintaining relationship and quality of service
  • Communication in a crisis emergency or disruption
  • Turning complaints into opportunities

Meetings at Home and Abroad

  • Pre-meeting preparation including seating interpreters and timings
  • Chairing participating and preparing agenda
  • Order of dignitaries for entering a room introductions talking and making presentations
  • Conflict resolution decision-making and problem-solving

Risks – Disruption to Travel: Pro-active Management

  • Identification evaluation and management of threats and risks
  • Creating contingency plans for emergencies
  • Disaster recovery planning implementing and practice
  • Ensuring continuity throughout disruption
  • Planning for unexpected crisis

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