Terms and Conditions
LCT International โ Terms and Conditions
1. Who We Are
We are LCT International, a company registered in England and Wales with company number 09882402.
Our registered website address is: https://www.lct.co.uk
2. Course Fees
2.1 Open Courses
Open course fees include the following:
- Tuition by a specialist consultant
- Course venue and facilities
- Consultant’s preparation time
- Course materials (soft-copy format)
- Refreshments and lunch during scheduled course days
- Pre-arrival documentation, including visa support letters
- Digital course certificates
The following services are not included in the open course fee but are available upon request for an additional charge:
- Airport transfers
- Delegate accommodation
- Computing devices (e.g., laptops or tablets)
2.2 Customised Group Courses
For organisations wishing to commission a customised or in-house training programme, the scope of services, deliverables, and associated fees will be agreed in writing as part of a specific bespoke agreement between LCT International and the client organisation. These Terms and Conditions apply to the extent that they are not superseded or modified by such a bespoke agreement.
3. Value Added Tax (VAT)
VAT is chargeable on all courses at the standard rate (currently 20%).
Non-profit and governmental organisations may be exempt from paying VAT. To be considered for this exemption, the client organisation must provide an official letter confirming that it has been established for non-profit or public service purposes. LCT International reserves the right to request supporting documentation.
4. Payment
4.1 Payment Terms
All course fees must be paid in full at least two (2) weeks prior to the commencement of the course. Bookings will only be confirmed upon receipt of full payment or an approved purchase order.
4.2 Methods of Payment
Please notify us of your preferred method of payment. We accept the following:
- International Bank Transfer โ Payment should be made in Pounds Sterling to the account specified on the invoice issued with your booking confirmation. Proof of payment must be sent to LCT International for reconciliation purposes.
- Credit Card โ We accept major credit cards and will issue instructions for secure online payment upon request.
- PayPal โ Payments may be made to our designated PayPal account upon request.
4.3 Non-Accepted Methods
We regret that we are unable to accept cash or cheques.
5. Cancellations, Substitutions, and Refunds
5.1 Cancellation by the Client
Clients may cancel a booking by notifying LCT International in writing. The following terms apply:
- Cancellation at least four (4) weeks before the course start date: full refund of course fees paid.
- Cancellation between two (2) and four (4) weeks before the course start date: LCT International will review the circumstances and issue a refund if appropriate.
- Cancellation within two (2) weeks (10 working days) of the course start date: a 50% cancellation fee will be charged.
- If a delegate cancels and subsequently rebooks, a fee equivalent to 150% of the applicable course fee will be charged.
Substitutions: A registered delegate may be substituted by another individual from the same organisation at any time and at no additional cost. Substitution requests must be made in writing prior to the course start date.
Postponements and No-Shows:
- Delegates who have not confirmed attendance within seven (7) days (5 working days) before the course start date will be automatically deferred to the following scheduled date.
- If a course has other confirmed delegates, the unconfirmed delegate will instead be deferred to the next available date.
- If a delegate fails to attend on two consecutive scheduled dates, their booking will be cancelled without refund.
5.2 Cancellation by LCT International
LCT International reserves the right to amend, postpone, or cancel any course at any time. In such cases, registered delegates will be offered one of the following options at their discretion:
- Transfer to an alternative course date
- A full refund of course fees paid
- A credit note of equivalent value to be applied to a future course
LCT International shall not be liable for any consequential, indirect, or incidental losses arising from such amendments or cancellations, including but not limited to travel, accommodation, or visa costs incurred by the delegate.
6. Visa Support and Refusals
6.1 Visa Support Letters
Delegates may request a visa support letter to assist with an application to enter the United Kingdom. LCT International will only issue such letters to delegates who are formally registered on a specific course and who have paid their course fees in full.
6.2 Visa Advice
LCT International is not authorised to provide immigration or visa advice and is unable to advise delegates on the visa application process. Delegates should seek independent advice from a qualified immigration adviser or legal representative.
6.3 Visa Refusals
If a delegate’s visa application is refused, LCT International will issue a full refund of course fees, less an administrative charge of ยฃ200 + VAT, provided that:
- LCT International is notified of the visa refusal in writing before the course start date; and
- The delegate provides official documentary evidence of the visa refusal.
6.4 Late Visa Issuance
If a delegate’s visa is issued after the course start date, or if the delegate cannot provide proof of visa refusal, no refund will be issued. The delegate may, however, defer their attendance to a future course date, subject to availability.
7. Pre-Course Requirements
7.1 Prerequisite Qualifications
There are no formal prerequisite qualifications required to attend individual open courses, unless otherwise stated in the course description.
7.2 Language of Instruction
Unless otherwise stated, all courses are conducted in English. LCT International assumes that all delegates have a sufficient level of English to follow and participate in the course. Most delegates have upper-intermediate or advanced English proficiency. If you have any questions about language requirements, please contact us prior to registering.
7.3 Minimum Numbers
Some courses are subject to minimum delegate numbers. This will be communicated to delegates at the point of enquiry or registration. LCT International reserves the right to cancel or reschedule a course that does not meet the minimum required number of delegates, in accordance with Section 5.2 above.
8. Delegate Conduct and Course Participation
8.1 Professional Conduct
All delegates are expected to conduct themselves professionally and respectfully throughout the duration of any LCT International programme. LCT International reserves the right to remove a delegate from a course, without refund, if their behaviour is deemed disruptive, offensive, or otherwise incompatible with the learning environment.
8.2 Attendance
Full attendance for the duration of the course is expected in order to receive a digital certificate of completion. LCT International does not guarantee the issuance of a certificate where a delegate has not completed the full programme.
9. Intellectual Property
9.1 Course Materials
All course materials, including but not limited to presentations, workbooks, handouts, and digital content, are the intellectual property of LCT International or its licensors. Materials are provided to delegates for personal learning purposes only and may not be reproduced, distributed, sold, or used for commercial purposes without the prior written consent of LCT International.
9.2 No Transfer of Rights
Nothing in these Terms and Conditions shall be construed as transferring any intellectual property rights from LCT International to any delegate or client organisation.
10. Photography, Video, and Marketing
By attending any LCT International training course, event, or seminar, delegates acknowledge that LCT International may photograph or record sessions for promotional purposes. Delegates who do not wish to be included in such materials must notify LCT International in writing prior to the commencement of the event. Full details of how images and recordings are processed are set out in LCT International’s Privacy Notice, available on request and on our website.
11. Data Protection and Privacy
LCT International processes personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data collected in connection with course registration and delivery will be used to administer bookings, issue certificates, provide pre-arrival documentation, and communicate relevant course information. Full details of our data processing activities are set out in our Privacy Policy, available at https://www.lct.co.uk.
12. Limitation of Liability
12.1
LCT International’s total liability to a delegate or client organisation in respect of any claim arising under or in connection with these Terms and Conditions shall not exceed the total course fees paid by the delegate or client for the relevant course.
12.2
LCT International shall not be liable for any indirect, consequential, or special loss or damage, including loss of profit, loss of business, or loss of anticipated savings, even if advised of the possibility of such loss.
12.3
Nothing in these Terms and Conditions shall limit or exclude LCT International’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
13. Force Majeure
LCT International shall not be in breach of these Terms and Conditions, and shall not be liable for any failure or delay in performing its obligations, where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, pandemic, epidemic, government action, civil unrest, natural disaster, or disruption to transport or infrastructure. In such circumstances, LCT International will endeavour to notify affected delegates as soon as reasonably practicable and offer appropriate remedies in accordance with Section 5.2.
14. Amendments to Terms and Conditions
LCT International reserves the right to amend these Terms and Conditions at any time. The version in force at the time of booking confirmation shall govern the relevant booking. Updated Terms and Conditions will be published on our website.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions.
Last updated: January 2025
LCT International | Company No. 09882402 | Registered in England and Wales | https://www.lct.co.uk