Office Leadership and Management

Course schedule

Classroom Training:

Date	Venue	Duration	Price
18 - 22 May 2026	London	5 days	£4,495
27 - 31 Jul 2026	London	5 days	£4,495
12 - 16 Oct 2026	London	5 days	£4,495
28 - 31 Dec 2026	London	4 days	£4,495

Please note: prices shown above are exclusive of VAT (20%).

If you don’t see your preferred course date, please contact us.

Course Overview

This course equips office managers and senior administrators with the leadership and management skills required to guide high-performing administrative teams. Delegates will develop the ability to manage people, coordinate processes, and drive office efficiency through clear direction and effective performance management. By combining leadership theory with hands-on exercises, participants will learn to lead confidently, inspire collaboration, and foster a productive, professional work environment.

Who Should Attend

Designed for office leaders and administrators overseeing teams or office operations. Past delegates have included:

Office Manager
Senior Administrator
Department Coordinator
Administrative Supervisor
Team Leader

Course Outcomes

Lead and motivate administrative teams to achieve operational goals.
Plan and allocate work effectively to optimise productivity.
Apply performance management techniques for continuous improvement.
Develop leadership communication and emotional intelligence.
Enhance decision-making and delegation in the workplace.
Promote a culture of accountability and collaboration.

Course Topics

Professional Communication

Leading communication within office teams.
Building rapport and trust with colleagues and managers.
Managing conflict and promoting open dialogue.
Delivering feedback effectively and constructively.

Time and Organisation

Delegating tasks to balance workload across the team.
Planning schedules and meetings efficiently.
Setting priorities in line with organisational goals.
Monitoring progress and adjusting plans dynamically.

Confidentiality and Ethics in Administration

Maintaining ethical conduct in leadership roles.
Ensuring confidentiality in personnel and business matters.
Establishing professional trust within teams.
Modeling integrity and ethical responsibility.

Managing Teams and Workflow

Structuring teams for maximum efficiency and impact.
Building clarity through defined roles and responsibilities.
Encouraging accountability and team ownership.
Using KPIs and feedback to monitor performance.

Performance Planning and Review

Setting SMART objectives and tracking performance metrics.
Conducting productive appraisal discussions.
Recognising and developing individual strengths.
Building continuous improvement into team culture.

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Office Leadership and Management

Course schedule

If you don’t see your preferred course date, please contact us.

Course Overview

Who Should Attend

Course Outcomes

Course Topics

Cloud Security and Digital Transformation

Adaptive Leadership in a Neurodiverse Workplace

Customer Experience and Service Process Design

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