Mentoring Skills for People Managers

Foundations of Effective Mentoring

• Understand the psychology and principles of mentoring relationships.
• Differentiate between coaching, mentoring, and counselling approaches.
• Develop mentoring agreements and success measures.
• Cultivate active listening and questioning skills for mentors.

Practical Mentoring Conversations

• Facilitate productive mentor-mentee dialogues with clear objectives.
• Manage boundaries and expectations within mentoring sessions.
• Use feedback techniques to promote mentee growth and confidence.
• Apply scenario-based mentoring for skill and career development.

Coaching Techniques

• Apply structured coaching models such as GROW and CLEAR.
• Use active listening and questioning to guide reflection and insight.
• Build trust, rapport, and accountability within coaching sessions.
• Adapt techniques for individual and team coaching contexts.

Emotional Intelligence

• Recognise emotional triggers and manage responses effectively.
• Develop empathy as a foundation for coaching success.
• Use emotional awareness to improve communication and influence.
• Apply EI tools to enhance team relationships and motivation.

Feedback Culture

• Promote open and constructive feedback within the workplace.
• Model feedback behaviours that drive performance improvement.
• Create systems that support continuous feedback and dialogue.
• Encourage self-assessment and peer review for ongoing development.