Supervisory Skills

Course schedule

Classroom Training:
DateVenueDurationPrice
12 - 16 Feb 2024London5 days£4,250
13 - 17 May 2024London5 days£4,250
12 - 16 Aug 2024London5 days£4,250
11 - 15 Nov 2024London5 days£4,250

Please note: prices shown above are exclusive of VAT (20%).

Introduction

Develop the foundational skills necessary for effective supervision, including team management, communication, and performance monitoring, essential for new supervisors.

Who Should Attend

  • Experienced supervisors who would like to refresh and develop their skills
  • Supervisors who would like to develop practical and relevant skills and techniques
  • Supervisors who are new to the role and want to learn and apply the relevant skills
  • Team leaders
  • Project supervisors
  • Supervisors

Course Outcomes

  • Use verbal skills to influence people with a constructive outcome
  • Apply assertiveness skills to cope confidently with different people
  • Solve problems creatively and develop sound decision making techniques
  • Increase effectiveness of time management and control stress

Course Topics

Verbal Communication Skills

  • Structure simple messages using appropriate language and delivery
  • Listen attentively to ensure mutual understanding
  • Generate productive and open discussions to solve problems
  • Overcome the barriers to effective verbal communication

Influencing Skills

  • Analysis of factors which influence people
  • How to influence people without power and authority over them
  • Chairing and participating in meetings which produce results
  • Finding common ground and reaching agreement

Assertiveness

  • Characteristics and skills of assertiveness
  • Handling difficult people with confidence
  • Giving feedback and receiving criticism constructively
  • Responding appropriately to aggressive assertive and passive people

Creative Problem Solving and Decision Making

  • Analysis of causes symptoms and implications of a problem
  • Generating a range of creative solutions
  • Prioritising options against objective criteria to make a decision
  • Implementing decisions evaluating results and responding to feedback

Time and Stress Management

  • Prioritising and organising work according to goals
  • Eliminating time wasters
  • Identifying the causes and symptoms of stress
  • Planning and implementing your strategy to avoid burnout

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