Insurance Claims, Fraud Prevention and Recovery

Insurance Claims, Fraud Prevention and Recovery

Course schedule

Classroom Training:
DateVenueDurationPrice
22 - 26 Jun 2026London5 days£4,495
24 - 28 Aug 2026London5 days£4,495
23 - 27 Nov 2026London5 days£4,495

Please note: prices shown above are exclusive of VAT (20%).

If you don’t see your preferred course date, please contact us.

Course Overview

This course builds skills across the full claims lifecycle. You learn how insurers assess claims, investigate losses, and manage disputes. You examine fraud patterns and explore recovery and subrogation routes. You leave better prepared to review evidence, support investigations, and reduce delays and errors in your organisation’s claims handling processes.

Who Should Attend

  • Claims Managers
  • Fraud Investigators
  • Risk Managers
  • Legal and Compliance Staff
  • Government Audit Teams

Course Outcomes

  • Strengthen claims evaluation skills.
  • Respond early to fraud risks.
  • Improve recovery and negotiation outcomes.
  • Reduce delays and documentation errors.
  • Support transparent internal reporting.

Course Topics

Claims Lifecycle Management

  • Notification, assessment, and evidence
  • Handling complex claims
  • Reserving decisions
  • Communication with stakeholders

Fraud Detection and Investigation

  • Fraud indicators across insurance classes
  • Analytical and behavioural tools
  • Working with investigators
  • Reporting duties

Recovery, Subrogation and Disputes

  • Identifying recovery opportunities
  • Subrogation pathways
  • Managing disputes and mediation
  • Improving documentation

Risk Management in Insurance

  • Risk identification and mapping
  • Linking controls to coverage gaps
  • Loss prevention strategies
  • Monitoring emerging risks

Insurance Regulation, Compliance and Governance

  • Supervisory bodies and reporting needs
  • Conduct and accountability duties
  • Data requirements for regulators
  • Internal policy frameworks

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