Protocol and Events Management – Level 1

Course schedule

Classroom Training:
21 - 25 Oct 2024London5 days£4,250

Please note: prices shown above are exclusive of VAT (20%).

Course Overview

Learn the essentials of event planning and official protocol, covering event coordination, guest management, and official ceremonies.

Who Should Attend

  • Protocol Officers, Protocol Executives and Assistants
  • Event Officers, Events Executives, Conference Organisers, Exhibition Organisers and Meetings organisers and Assistants
  • Customer Relations Officers, Customer Relations Executives and Assistants
  • Public Relations Officers and Public Relations Executives
  • Communications Officers, Communications Executives and Researchers

Course Outcomes

  • Manage the of protocol and event functions efficiently and effectively
  • Apply the tips and avoid the traps of organising events
  • Use communication skills to promote successful events
  • Identify risk and understand how to minimise its impact
  • Ensure that events are delivered on time and to budget

Course Topics

Managing the Protocol and Events Function

  • Role and responsibilities of the functions internal and external teams
  • Creating streamlined plans policies systems structures and procedures
  • Keeping up-to-date nationally and internationally
  • Record-keeping monitoring updating and maintaining
  • Appropriate policies processes and procedures according to protocol

Exhibitions Conferences Visits and Events – National and International

  • Planning and organising events conferences and visits
  • Organising exhibiting at or attending exhibitions
  • Trade visits and the protocol for them
  • Greeting foreign dignitaries flying flags correctly and meeting expectations
  • Order of precedence for official ceremonies

Communication Appropriate for Guests Audiences and Stakeholders

  • Written communication to prevent misunderstandings
  • Oral communication including talking listening and understanding
  • Body language facial expressions and gestures to prevent offence
  • Organisational communication: media photography seating timing speeches
  • Cultural:demonstrating respect for national and international protocol

Risk and Crisis Management for Different Events

  • Identifying all the possible risks for an event
  • Evaluation of likelihood and impact
  • Seven ways to deal with risk
  • Creating and rehearsing contingency plans
  • Handling unexpected problems crisis and issues

Budgeting and Cost Control

  • Budgeting accurately and meaningfully
  • Monitoring authorisation approvals expenditure allowances expenses and receipts
  • Monitoring expenditure against budget
  • Cancellations claims reimbursements hospitality
  • Insurance which is robust appropriate and up-to-date

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