Protocol and Events Management – Level 1

Foundations of Protocol and Etiquette

• Understand key diplomatic and corporate protocol principles.
• Apply correct etiquette for formal meetings and ceremonies.
• Identify cultural sensitivities and adjust behaviours appropriately.
• Develop confidence in representing organisations at official events.

Planning Official Events and Ceremonies

• Design event formats suitable for formal and government occasions.
• Coordinate timelines, venues, and participant roles effectively.
• Manage invitations, seating, and ceremonial procedures.
• Ensure smooth event execution through detailed run sheets.

Communication and Stakeholder Engagement

• Develop communication strategies for event success.
• Engage stakeholders proactively across planning and execution phases.
• Manage expectations through consistent, transparent communication.
• Foster teamwork and collaboration under time-sensitive conditions.

Accountability and Service Excellence

• Promote ownership and accountability across event operations.
• Define service excellence standards and quality indicators.
• Empower teams to make informed, responsible decisions.
• Evaluate outcomes and identify opportunities for improvement.

Event Risk Management and Contingency Planning

• Identify key operational and reputational risks in event delivery.
• Develop contingency and emergency response frameworks.
• Coordinate with security and crisis management stakeholders.
• Ensure business continuity through proactive planning and review.