Performance Coaching and Difficult Conversations

Coaching for Performance Improvement

• Address underperformance using constructive coaching techniques.
• Develop action plans to improve employee accountability.
• Handle sensitive performance issues with empathy and clarity.
• Encourage self-directed improvement through guided reflection.

Handling Difficult Coaching Conversations

• Navigate emotionally charged coaching scenarios effectively.
• Apply questioning and reframing techniques to defuse resistance.
• Balance empathy with assertiveness in feedback delivery.
• Maintain professionalism during challenging discussions.

Coaching Techniques

• Apply structured coaching models such as GROW and CLEAR.
• Use active listening and questioning to guide reflection and insight.
• Build trust, rapport, and accountability within coaching sessions.
• Adapt techniques for individual and team coaching contexts.

Emotional Intelligence

• Recognise emotional triggers and manage responses effectively.
• Develop empathy as a foundation for coaching success.
• Use emotional awareness to improve communication and influence.
• Apply EI tools to enhance team relationships and motivation.

Feedback Culture

• Promote open and constructive feedback within the workplace.
• Model feedback behaviours that drive performance improvement.
• Create systems that support continuous feedback and dialogue.
• Encourage self-assessment and peer review for ongoing development.