There has never been a better time to invest in your operations management team. From customer services to contract management, your ops management department is responsible for many areas within your organisation and it’s essential you ensure this department has all the knowledge and training they need.
What is Operations Management?
Operations management includes the entire process within your organisation from production through to delivery of products or services. The aim of the operations management department is to ensure this entire process is running as efficiently and productively as possible to ensure the best ROI for your business.
The areas they work on in your organisation may include facilities management, supply chain management, customer service, contracts management and much more.
In short, operations management is an essential cog in the well-oiled machine that is your organisation.
What does an Operations Manager do?
An operations manager will oversee the entire production process to ensure that all the relevant departments are running as efficiently as they can. They will often be responsible for overseeing quality control, inventory management, the supply chain and lots of other areas within your organisation’s product or service production.
Essentially, they are responsible for the key elements that keep your business running and profitable on a day-to-day basis and as such, they need appropriate training to ensure they can cover all of these areas effectively.
7 Best Courses in Operations Management in the UK
We’ve rounded up a list of the 7 best courses in Operations Management in the UK right now, all of which you can take with LCT. Our training is led by industry experts to ensure your operations managers receive the highest level of training and come away with the knowledge and skills they need for your business.
It’s worth noting we have over 25 courses in Operations Management at LCT, so to round up our best 7 was no easy feat! Rest assured that no matter what area within operations management you want to train your staff in, we’ll have the right solution for you.
But for now, let’s crack on with our top 7 courses to learn operations management!
Our Project Management Essentials course is designed to provide students with the knowledge required to effectively manage projects and work within a project management team. It is suitable for beginners and those already working in project management who want to brush up on their essential skills.
On completion of the course, individuals will have a clear understanding of project management terminology and methods, be able to produce project schedules and cost estimates and utilise essential tools for stakeholder, risk and change management.
Learn more about our Project Management Essentials course here.
This Complaints Management course is suitable for managers and executives within both private and public sector organisations who want to design and deliver enhanced complaints handling processes. Students will come away with extensive knowledge of setting response and resolution standards, handling complaints and first-contact resolution.
They will also learn how to analyse these complaints and look for patterns in them to make suggest proactive changes within your organisation to avoid these types of complaints in the future.
If you’re looking to increase customer satisfaction levels and handle complaints with ease, your operations manager will benefit greatly from this course.
Learn more about our Complaints Management course here.
Our Contract Management course covers everything from the principles of contract law to contract negotiations and managing performance. It’s the perfect “all-in-one” Contracts Management course for any individual who handles contracts within your organisation.
Students will come away with extensive knowledge of the procurement and contract management life cycles, develop the correct contracts for various areas of your business, measure supplier performance and effectively negotiate contracts on behalf of your organisation.
They will become an essential part of your business strategy, particularly when trying to improve your ROI with contracts and financial planning.
Learn more about our Contract Management course here.
Delivering great customer service is the best way to ensure your customers keep coming back. This is why it’s so important to invest in your customer service team to ensure they are delivering the best customer service they can, while also keeping the repeat business rolling in!
Our Customer Service Management course is designed to teach individuals the importance of customer service for long-term business success. It is suitable for anyone in your organisation who deals with customer relationships or customer service. For your operations managers, it will give them a comprehensive understanding of what they need to do within your production process to ensure the best level of customer service can be met.
Individuals will come away with a deep understanding of how to meet your customer’s needs, make a good impression, identify and solve problems, resolve issues with “difficult” customers and ensure their work is customer focussed.
Learn more about our Customer Service Management course here.
Our Facilities Management training course will enable your operations manager to develop the facilities manager role with a clear understanding of what the role entails and how it can work best for your business. From health and safety to the key elements of facilities management, individuals in this course will be taught by leading experts in the industry who are eager to pass on their expertise.
With this knowledge, your operations management team can assess who out of the team would be best suited for the areas of responsibility and make the best choices for productivity within your business.
Learn more about our Facilities Management course here.
This Maintenance Management course teaches individuals the best practices for maintaining equipment and resources within your organisation. As these are such an essential part of your production process, it’s important that your operations management team have a deep understanding of how to keep maintenance costs down and protect your most crucial assets.
On successful completion of this course, students will be able to identify key roles and responsibilities within maintenance management, understand and assess the impact of “uptime” and “downtime”, develop strategies to minimise disruptions and analysis models such as Bathtub and FMEA.
Learn more about our Maintenance Management course here.
Out of all the operations management courses we have shared in this post, this one is the most advanced – hence the name!
Risk management is arguably one of the most important business processes in your organisation and as such, it’s important your staff are well-trained in this area.
Our Advanced Risk Management course aims to teach students on many key areas of risk management, such as financial risk, market risk, credit risk and compliance risk. That way when it comes to your organisation’s risk management, you have all your bases covered.
Risk management feeds into other areas of your business, such as financial modelling, so it’s suitable for many different departments in your organisation, not just operations management.
Learn more about our Advanced Risk Management course here.
Why train with LCT?
At LCT, we have over 25 operations management courses to suit the needs of your organisation. These courses are led by industry experts with successful careers in operations management and they are passionate about sharing their knowledge.
Our training is offered with flexible dates to suit your needs and we’ve adopted a hybrid approach to ensure that students receive the best learning outcomes from their time with us. We offer part of our training online, making it ideal for students to study at their own pace, and the second part is in-house in London, UK.
This enables us to deliver the highest level of operations management training to your team and ensure your staff will learn operations management in the best format possible.